CONTACT

PLEASE DIRECT ALL INQUIRIES TO:

// INFO@MARTINEALI.COM

FOLLOW:

// INSTAGRAM

                        @MARTINEALI

                        @MARTINEALI_STUDIO

CUSTOMER SERVICE

// PRODUCT INFO 

// HEIRLOOM SILVER

THIS IS A CUSTOM FINISH THAT IS DONE BY HAND TO EACH PIECE INDIVIDUALLY. THE PIECES ARE MADE IN BRASS/ COPPER, DIPPED IN STERLING SILVER, AND THEN WASHED WITH A SPECIAL SOLUTION THAT GIVES EACH PIECE A GENTLY WORN FINISH. DUE TO THE NATURE OF THIS PROCESS, SOME IRREGULARITY MAY OCCUR.

THIS FINISH IS NOT INTENDED TO BE WORN IN WATER, OR AGAINST SKIN IN HOT WEATHER.

TO CARE FOR THIS FINISH, POLISH WITH ANY SILVER JEWELRY POLISHING CLOTH.

// 925 STERLING SILVER

THIS IS THE HIGHEST GRADE OF SOLID STERLING SILVER AVAILABLE ON THE MARKET. THESE PIECES ARE IDEAL FOR ANYONE WHO MAY HAVE METAL ALERGIES OR EXPERIENCE SKIN IRRITATIONS.

THIS FINISH CAN BE WORN IN WATER, AND AGAINST SKIN IN HOT WEATHER.

TO CARE FOR THIS FINISH, POLISH WITH ANY SILVER JEWELRY POLISHING CLOTH.

// PACKAGING

ALL PIECES ARE SHIPPED IN A BRANDED GENUINE LEATHER JEWELRY POUCH. 

// SHIPPING + HANDLING

// 10 DAY HANDLING WINDOW

PLEASE ALLOW UP TO 10 DAYS FROM YOUR ORDER DATE FOR ITEMS TO SHIP. ALTHOUGH ITEMS USUALLY SHIP AS SOON AS ORDER IS RECEIVED, ALL DESIGNS ARE HAND MADE AND MAY NEED ADDITIONAL TIME DUE TO STOCK + AVAILABILITY.

// US DELIVERY

PACKAGES SENT WITHIN THE UNITED STATES ARE SHIPPED VIA US POSTAL SERVICE. ONCE SHIPPED, ITEMS WILL BE RECEIVED WITHIN 2-3 BUSINESS DAYS. A TRACKING NUMBER WILL BE PROVIDED UPON SHIPMENT.

// INTERNATIONAL DELIVERY

PACKAGES SENT OUTSIDE OF THE US WILL BE SHIPPED WITH FEDEX OR DHL. ONCE SHIIPPED, ITEMS WILL BE RECEIVED WITHIN 3-5 BUSINESS DAYS. A TRACKING NUMBER WILL BE PROVIDED UPON SHIPMENT.

// LOST OR STOLEN PACKAGES

WE ARE NOT LIABLE FOR LOST OR STOLEN PACKAGES DUE TO ANY ISSUE WITH PROVIDED SHIPMENT ADDRESS. IN THE RARE EVENT THAT THIS OCCURS, PLEASE CONTACT US AND AN INSURANCE CASE WILL BE OPENED.

// EXPEDITED SHIPMENT

WE CAN EXPEDITE YOUR ORDER, AND DO OFFER OVER NIGHT SHIPMENT. PLEASE CONTACT US AT :  INFO@MARTINEALI.COM IF YOU ARE INTERESTED IN THIS SERVICE. ADDITIONAL FEES MAY APPLY.

// RETURNS + EXCHANGES

WE DO NOT OFFER RETURNS, HOWEVER WE DO OFFER EXCHANGES ON ITEMS WITHIN 10 DAYS OF ORDER RECEIPT. PLEASE CONTACT US AT : INFO@MARTINEALI.COM IF YOU ARE INTERESTED IN EXCHANGING AN ITEM.